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About Dermal Fillers AU Account & eligibility Products & prices Account Orders Payment Delivery Return and claim
About Dermal Fillers AU
When is your customer service open?
Monday to Friday, 09:00 to 17:00 (AEST).
- E-mail: Send e-mail here
- WhatsApp: +61 485 934 088
Why choose Dermal Fillers AU?
We offer 100% authentic aesthetic products at competitive Australian prices. Every product is sourced from certified manufacturers and official distributors. We focus on fast DHL Express shipping across Australia and a team that answers quickly on WhatsApp and email.
Are the products authentic?
Yes. All products are 100% authentic and sourced from certified manufacturers and official distributors. Medical devices are supplied with the required documentation upon request.
Can you provide CE certificates and Declarations of Conformity?
Yes. Email us and we will send CE certificates and/or Declarations of Conformity for medical devices where applicable.
What is the expiry of the products?
Most products ship with at least 6 months remaining shelf life. Where there is an exception we will tell you before shipment.
What currency are your prices in?
All prices on this website are in Australian dollars (AUD).
Do your prices include GST?
Prices are displayed exclusive of GST where applicable. Approved clinic and wholesale accounts are invoiced according to Australian GST rules.
Do you offer price match?
Yes. If you have a documented lower price on an identical in-stock product from an authorised supplier, email us the proof and we will review it. Price match cannot be combined with other promotions.
Do you have sales representatives that sell through WhatsApp?
We do not take payment or bank-transfer instructions from random WhatsApp accounts. Only use +61 485 934 088. If someone claiming to be us asks you to transfer money, contact us to verify.
Where is the company based?
Dermal Fillers AU is based in Sydney, Australia.
Level 9, 201 Sussex Street, Sydney NSW 2000.
ABN 84 629 157 318.
Account & eligibility
Who can purchase?
We supply licensed professionals only — aesthetic clinics, hospitals, dentists, orthopaedics and wholesalers. We do not supply private persons. You agree to provide proof of medical or professional credentials on request.
How do I create an account?
Create an account via My account. Approval can take up to 3 business days. We may ask for an ABN, company registration and/or professional licence.
I have just opened my clinic. Can I buy?
Yes. Create an account and we will verify your details before activating it.
Products & prices
How do I know products are authentic?
All products are sourced from certified manufacturers and official distributors. Medical devices are CE-certified and documentation is available on request.
Do you work with price lists?
No. Current prices and volume discounts are shown on each product page.
Looking to place a bulk order?
Email us for wholesale quotes, or see Wholesale.
Account
How do I change account details?
Email the new information and supporting documents. We review requests within 24 working hours.
I forgot my password
Use “Forgot your password” on the login screen, or email us for help.
Can I have multiple accounts?
Each customer is limited to one account.
Orders
Is there a minimum order quantity?
No.
Can I cancel products on my order?
Yes, until the order has been processed and you receive the shipment notification. Contact us as soon as possible.
Can I add products to an existing order?
Not once it has been processed. Place a new order instead.
Where can I find my invoice?
Sign in and open My account.
Payment
Which payment methods do you accept?
Visa, MasterCard, Maestro, Apple Pay and PayPal. For larger clinic orders we can arrange bank transfer — contact us on WhatsApp or email.
When is my card charged?
Payment is captured when the order is dispatched. Your bank may show a pending authorisation at checkout.
Do you offer payment security?
Yes. We use 3-D Secure (Visa Secure / Mastercard SecureCode).
Delivery
How often do you ship?
Monday to Friday. Weekend orders ship the next working day.
Where do you ship?
We ship across Australia with DHL Express. Typical delivery is 1–3 business days from dispatch.
How much does shipping cost?
Shipping is calculated on weight, size and destination and is shown at checkout before you pay.
How can I track my order?
You receive a DHL tracking number on the day of dispatch.
What if the shipment arrives damaged?
Email us immediately with your order number, photos of the outer carton and photos of the damaged product(s).
Is my package insured?
Yes, against theft and accidental damage in transit until it is signed for.
Can I pick up my order?
Orders are delivered by courier. Warehouse pick-up is not available.
Return & claim
Can I return an item?
Yes within 8 working days if the product has a manufacturing defect, arrived damaged, or the wrong product was sent. Contact us before returning anything.
Will I receive a full refund?
Refunds go to the original payment method. Shipping and handling are not refundable. Banks can take up to 29 working days to show the credit.
Get in touch
Monday–Friday 09:00–17:00 (AEST)
WhatsApp: +61 485 934 088
E-mail: Send e-mail here
