Shipping,
payment & GST
Shipping, delivery & taxes Return policy & refunds Payment, 3D security & card fees GST
Shipping, delivery & taxes
Dermal Fillers AU keeps popular aesthetic products in stock so we can ship once your account is approved. Account approval takes up to 3 working days.
- Orders placed before 12:00 AEST are shipped the same day
- Orders placed after 12:00 AEST are shipped the next working day
If an item is not in stock, dispatch is typically 3–6 working days later unless we tell you otherwise. You receive a DHL tracking number when the order leaves our warehouse. All Australian orders go via DHL Express.
Most products have at least 6 months remaining shelf life. We will contact you before shipping any exception.
Shipping costs & delivery: shown at checkout before you confirm. As the importer/clinic you are responsible for any local duties that may apply on international lines.
We do not debit your card until the goods actually ship.
Please check the delivery address before ordering. Warehouse pick-up is not available. Our office is Level 9, 201 Sussex Street, Sydney NSW 2000 (ABN 84 629 157 318).
Lost or delayed parcels: contact us and we will open an inquiry with DHL. We cannot resend or refund a parcel until the statutory period has elapsed.
Held by customs: the clinic is responsible for knowing import rules. If documents such as CE certificates or Declarations of Conformity are needed, email us and we will send them.
Return policy & refunds
We accept returns notified within 8 working days of receipt when:
- The product has a manufacturing defect
- The product was damaged on arrival
- The wrong product was delivered
Contact us on WhatsApp +61 485 934 088 or email before returning anything. We will organise collection. Return freight is deducted from the refund. No returns after 8 days.
Refunds go to the original payment method. Shipping and handling are not refunded. Banks can take up to 29 working days to show the credit.
Payment, 3D security & card fees
We accept Visa, MasterCard, Maestro, Apple Pay and PayPal.
Payment is captured at dispatch. Your bank may show a pending amount at checkout.
For larger clinic orders, bank transfer from the company account can be arranged. Email us with your order.
Payment security: checkout uses 3-D Secure (Visa Secure / Mastercard SecureCode).
Any card-scheme fee charged by the payment provider is shown at checkout, on the confirmation and on the invoice. It is not extra income for us.
GST
Prices on the website are in AUD. Approved Australian clinic and wholesale accounts are invoiced in line with GST rules. We may ask for your ABN as part of account verification.
Personal tax file numbers cannot be used in place of an ABN / company registration.